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At Gochat247, we offer a wide range of services to help optimize your customer service operations and improve your overall customer experience.
The strength of the team is each individual member. The strength of each member is the team
Wael Abou ElElla is a visionary leader with over 25 years of experience in the technology industry. He has a deep understanding of AI, chatbot technology, and its potential to transform the way businesses interact with their customers. As the founder of GoChat247, Wael is responsible for driving innovation and leading the development of cutting-edge chatbot solutions. His goal is to provide the best customer experience for progressive digital companies who seek efficient and cost-effective ways to engage with their customers. Wael has a proven track record of success in building, leading, and turning around businesses, from hyper-growth startups to multinationals. With his extensive experience in marketing, sales, customer success, product management, and brand communication, he is uniquely positioned to help businesses navigate the rapidly evolving digital landscape.
Shaimaa Abdel Aziz is a co founder of Gochat247 with over 2 decades of experience in the technology industry. As a co-founder of GoChat247, Shaimaa has been instrumental in shaping the company's vision and strategy and has played a key role in establishing it as a leading provider of outsourcing solutions. Shaimaa's expertise spans a wide range of technologies, including software development, operations, content and marketing, and data analytics. Throughout her career, she has worked with a diverse set of clients, ranging from start-ups to established enterprises, helping them to reduce costs, increase efficiency, and leverage technology to achieve their business objectives. Prior to co-founding GoChat247, Shaimaa held various leadership positions in both established and start-up technology companies, where she gained invaluable experience in product development, strategic leadership, technical expertise, and client relationships. Overall, since the launch of GoChat247 in 2017, Shaimaa's leadership, technical expertise, and client relationships have been critical factors in the success of GoChat247. Her contributions have helped the company to establish a strong reputation in the industry, win new clients, and grow its business over time
Marwa Mansour is an expert in the contact centre services industry, with over 15 years of experience working across local and international accounts. She has a proven track record of delivering high-quality services and governance, and her career has been marked by consistent excellence in customer experience operations. Marwa has worked for well-known companies such as Raya, Etisalat, and Talabat, where she managed both in-house and outsourced contact centre functions. Her experience includes working as a client, vendor, and BPO, giving her a unique perspective on all aspects of the industry. As Service Delivery Director at GoChat247, Marwa is responsible for ensuring the highest level of service delivery and customer satisfaction, leveraging her extensive knowledge of the industry and her commitment to excellence.
Ahmed Rihan has over 20 years of experience in the IT and Info-Sec fields, having worked for multinational companies such as Raya, Alcatel, Teleperformance, and Majorel. As the CTO at GoChat247, Ahmed brings a wealth of technical expertise and knowledge to the role. He has a deep understanding of how to leverage technology to deliver exceptional customer experiences, and has a track record of building and leading high-performing teams. Ahmed's experience includes developing and implementing IT and Info-Sec strategies for large organizations, as well as managing complex projects and initiatives. He is committed to staying ahead of the curve when it comes to emerging technologies and trends, and is passionate about using technology to drive innovation and growth.
Dr. Sherif Eid is a highly qualified training and governance advisor with a wealth of experience in human resources management. He holds a Doctorate of Business Administration and a Masters of Business Administration, both in Human Resources Management, and a Masters in Creative Training Techniques. Dr. Eid is a member of the Association of Training and Development in the USA and holds various certifications, including COPC Implementation Leader, Six Sigma Black Belt, and Competitive Intelligence. With a passion for strategic planning and advanced quantitative business analysis, Dr. Eid is committed to helping organizations achieve their goals through effective training and governance practices.
Ahmed Bakry brings over 20 years of experience in various industries including BPO, medical, and HRO. As the HR Director at GoChat247, Ahmed is responsible for developing and implementing HR strategies and initiatives to attract, retain, and develop top talent. With his extensive background in human development, Ahmed has worked as a Human Development Instructor since 2008 for a range of industries including customer care, BPO, FMCG, medical, and oil & gas. Prior to joining GoChat247, Ahmed held positions at Vodafone and ISON. He has a track record of implementing successful HR programs and initiatives that drive employee engagement and enhance organizational culture. Ahmed is passionate about helping individuals and teams reach their full potential, and is committed to creating a positive and inclusive workplace culture at GoChat247.
Ahmed Bekhiet has more than 13 years of experience as a chartered accountant and tax expert in a variety of industries, including hospitality, textile, telecom, white goods, value-added services, and BPO. He has been a key member of the GoChat247 team since its inception, and has played an important role in the financial and administrative management of the organization. Prior to joining GoChat247, Ahmed worked as a Financial Manager at Digital Vision, and as a Taxes Expert at MAZARS. With his expertise in finance and administration, Ahmed has been instrumental in ensuring that GoChat247 operates efficiently and effectively.
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At Gochat247, we offer a wide range of services to help optimize your customer service operations and improve your overall customer experience.
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We are rapidly growing and always looking for talented people.
We are always here to help. Please don't hesitate to contact us if you need any assistance.
We’re committed to providing high-quality services at competitive prices. Our focus on cost reduction means you can optimize your
customer service operations while minimizing your expenses. Contact us today to learn more about how our services can help you achieve your customer service goals.