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Digital BPO · HRO · Generative AI — since 2017

Better service.Strongeroperations.

The first digital contact center in the Middle East. Bilingual teams, managed operations and AI from our GoAI247 division, working as one around your customers.

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  • Native Arabic & English
  • 24/7 coverage
  • Cairo · Sharjah

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Customer Experience

Managed customer experience operations across voice, digital and messaging channels, run as a measured service rather than a staffing arrangement.

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GoChat247 at a glance

  • 1.5–2Minteractions handled every month
  • 50M+customers served worldwide
  • 800+trained professionals
  • ~97%aggregate quality score

Company-wide indicators. Engagement targets are defined per client, process and SLA.

Our services

The right support for every part of your operation.

Bring people, processes and technology together around the work your customers depend on.

Three service lines, one partner

Outsource the operation. Keep the standard.

Business process outsourcing, HR outsourcing and generative AI from our GoAI247 division.

Our main service line

Customer operations that lower cost and lift experience.

Contact center, omnichannel, revenue and back-office operations, run by bilingual teams to the standards your customers expect.

  • Inbound & outbound
  • 24/7 Arabic & English
  • Chatbot-assisted
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  • Call center setup & management

    • Inbound and outbound operations
    • 24/7 multilingual support
    • Technical support and troubleshooting

  • Omnichannel support

    • Live chat in Arabic and English
    • Social media community management
    • WhatsApp Business, email and ticketing

  • Sales & revenue generation

    • Telesales campaigns
    • Lead generation and qualification
    • Order taking, collections and payment follow-up

  • Customer experience management

    • Satisfaction monitoring
    • Voice of Customer programs
    • Loyalty program management

  • Back-office support

    • Data entry and processing
    • Document management
    • Order fulfillment support

  • Chatbot technology

    • Bilingual automated bots
    • 24/7 automated service
    • AI-powered responses

End-to-end HR management

The HR function, handled — from hiring to payroll.

Recruitment, payroll, employee relations and compliance run as a managed service, so your teams can focus on the core business.

  • Lower admin cost
  • Compliance built in
  • Scales with growth
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  • Recruitment & talent acquisition

    • Candidate sourcing and screening
    • Interviews and skills assessment
    • Onboarding and background verification

  • Payroll management

    • End-to-end payroll processing
    • Tax compliance and filing
    • Benefits administration and reporting

  • Employee relationship management

    • Onboarding and orientation
    • Performance and engagement programs
    • Exit management and offboarding

  • HR compliance & administration

    • Labor law compliance
    • Policy development
    • Employee records and benefits enrollment

  • Workforce planning

    • Headcount planning
    • Skills gap analysis
    • Training and succession support

Our AI innovation arm

Generative AI that turns operations into intelligence.

GoAI247.com delivers generative AI and intelligent automation, shaped by what we learn running real customer operations every day.

  • Document intelligence
  • Speech & language AI
  • Custom models
Visit GoAI247.com (external website)

  • Data extraction & processing

    • Structured and unstructured sources
    • Automated document processing
    • Real-time parsing and classification

  • AI-powered analytics

    • Sentiment analysis
    • Predictive analytics
    • Behavior and trend analysis

  • Document intelligence

    • OCR for physical documents
    • Automated form recognition
    • Validation and verification

  • Speech & language AI

    • Speech-to-text transcription
    • Voice and call analytics
    • Multi-language support

  • Content generation & summaries

    • Automated summarization
    • Report generation
    • Meeting notes and documentation

  • Custom AI & intelligent automation

    • Model training and deployment
    • Chatbots and virtual assistants
    • Workflow and RPA integration

Service delivery framework

Built to perform at scale.

A mature delivery operation combines capacity with the controls that keep service consistent, visible and improving.

Quality assurance

  • COPC-aligned
  • Root-cause analysis
  • Voice of Customer
  • Transaction monitoring against evaluation scorecards, compliance and customer experience
  • CSAT, quality, compliance accuracy and FCR benchmarked per client and process
  • Regular calibration across QA, operations and your team
  • Structured feedback with coaching plans and performance tracking

Training & development

  • Role-based paths
  • Certification
  • Nesting
  • Onboarding tailored to each client, process and system
  • Certification programs confirm readiness before go-live
  • Needs analysis driven by quality results and business goals
  • Ongoing coaching with operations and QA

Workforce management

  • TL 1:12–15
  • QA 1:40–50
  • Planner 1:80–100
  • Full cycle: forecasting, capacity planning, scheduling and real-time management
  • AI-driven forecasting and multi-skilled agent pools
  • Scenario planning for peak volumes and business continuity
  • Service levels aligned with your requirements

Operations management

  • SOP-driven
  • SL · AHT · CSAT · FCR
  • Continuity plans
  • Governance across team leaders, supervisors and account management
  • KPIs defined per client and process, reviewed with action plans
  • Escalation management for timely resolution
  • Engagement and retention initiatives that reduce attrition

MIS & reporting

  • Intraday to monthly
  • ACD · CRM · WFM · QA
  • Exception alerts
  • Real-time dashboards with full operational visibility
  • Agent, team and account-level scorecards
  • Attendance, shrinkage and productivity tracking
  • Customizable client reporting with strong data governance

SLA management

  • Custom SLAs
  • Automated alerts
  • Quarterly planning
  • SLA agreements customized to your business
  • Real-time performance dashboards
  • Automated alerts and escalations
  • Monthly business reviews and quarterly strategic planning

Company-wide service indicators

  • Customer satisfaction (CSAT)above85%
  • First-call resolutionabove80%
  • Call abandonmentbelow5%
  • Seating capacity850+

Company-wide indicators. Engagement targets are defined per client, process and SLA.

Explore our delivery framework

Footprint & security

From a six-square-meter start to a secure regional operation.

Built in Cairo, extended to the Gulf, and protected by enterprise controls at every layer.

Our story

  1. 2017Founded in Cairo

    Three people in a 6 m² shared workspace, building the first digital contact center in the Middle East.

  2. Growth800+ people, three buildings

    Organic growth across three premises in Maadi, Cairo, with 850+ seats.

  3. 2023Sharjah, UAE

    Our first branch outside Egypt, closer to Gulf clients.

  4. TodayBPO, HRO and AI

    One integrated provider, with generative AI delivered through GoAI247.com.

Where we operate

  • Cairo, EgyptThree premises in Maadi
  • Sharjah, UAERegional branch since 2023

Security & compliance

  • ISO 27001 certified
  • GDPR compliant
  • PCI-DSS compliant
  • AES-256 encryption
  • Encrypted by default

    AES-256 at rest and in transit, with VPN and IPsec tunnels between sites.

  • Protected perimeter

    Sophos and FortiGate firewalls, multi-factor authentication and regular audits.

  • Secure premises

    Access control, visitor management and 24/7 CCTV surveillance.

  • Resilient power and connectivity

    UPS and generator redundancy, fiber failover, backup and disaster recovery.

Industries & interactions

Twelve industries. One operating standard.

Specialist teams handle the interactions each sector depends on, across more than 300 services.

  • 12+industries
  • 300+services
  • 20+global clients

Industries we serve

  • Telecommunications
  • E-commerce & retail
  • Logistics & transportation
  • Financial services
  • Healthcare
  • Technology
  • Travel & hospitality
  • Government services
  • Education
  • Food & beverage
  • Real estate
  • Energy & utilities

Interactions we handle

  • Customer support
  • Technical support
  • Ticketing & issue resolution
  • Loyalty programs
  • Telesales & lead generation
  • Collections & payments
  • Order taking & processing
  • Voice of Customer
  • Complaint management
  • Retention campaigns

Why GoChat247

Value you can measure.

A partner that brings the people, the process discipline and the technology — with the reporting to prove it.

Typical partnership outcomes

  • 30–50%lower operating cost than running in-house
  • 15–25%improvement in customer retention
  • 20–40%productivity gains

Typical ranges reported across engagements. Your business case is modeled during solution design.

  • Proven expertise

    800+ trained professionals across 12+ industries since 2017.

  • Technology-driven

    AI automation through GoAI247, advanced analytics and omnichannel integration.

  • Native bilingual teams

    Arabic and English speakers who understand the MENA customer.

  • Flexible engagement

    Per-seat, per-hour, per-transaction or custom pricing that scales with demand.

How we start

  1. ConsultationNeeds assessment
  2. Solution designTailored to your processes
  3. PilotWhere it adds confidence
  4. DeploymentFull-scale go-live
  5. OptimizationOngoing improvement

Start the conversation

Tell us what you need to operate, automate or scale.

Share your priorities, service requirements and operational challenges. We will help you explore the right next step.

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Or write to usinfo@gochat247.comsales@gochat247.com