Privacy Policy

About this policy

This Privacy Policy explains what personal information GoChat247 collects through the website gochat247.com, why we collect it, who receives it, how long we keep it and the choices you have. In this policy, "we", "us" and "our" mean GoChat247, and "you" means anyone who visits or uses the website.

GoChat247 is a digital BPO and HRO solutions provider, founded in 2017 and headquartered in Maadi, Cairo, Egypt, with a regional branch in Sharjah, UAE.

This policy covers only this website. It does not cover personal information we handle when we provide services to our clients, or any other website, including the websites of other companies in our group.

If you have a question about this policy or about your personal information, email us at info@gochat247.com.

At a glance

The website uses no analytics, advertising or tracking tools, sets no cookies when you visit, and loads no content from other companies. While the website assistant is available, your browser keeps a random conversation ID in its session storage, as explained under Cookies and browser storage.

We collect personal information in four ways: when you send an enquiry through the contact form, when you apply for a job, when you ask the website assistant a question, and through the technical records our web server keeps of every visit. Each is explained below.

You do not have to give us your name or contact details to browse the website or to use the assistant. Using the contact form or the job application form is your choice, and there is no legal or contractual requirement to use them. A form can be sent only when the fields not marked optional are filled in and the consent box is ticked, because we need these details to reply to you or to assess your application. The web server records described below are created automatically whenever you visit.

If you would rather not use a form, you can email us directly. Email sent to one of our addresses goes to our company mailboxes and is not stored in the website's database.

Enquiries sent through the contact form

When you send an enquiry, we collect the topic you choose, your full name, company, business email address, country and message, and your phone number if you choose to give it. Before you can send the form, you must tick a box agreeing that GoChat247 may store your message and contact you about it.

The form also sends some details automatically. It sends the address of the page you sent it from. If the contact page's address contains campaign tags (utm_source, utm_medium and utm_campaign, which show which advertisement or link brought you to us), it sends those too. If you arrived at our website from another secure (https) website, it sends that website's address as your browser reports it, which is often only its domain. We use these details to understand how people find us.

We use your enquiry to reply to you, to handle your request and to keep track of its progress, for example whether we have contacted you yet. Your enquiry is saved in our website database, and a copy is emailed to our sales team at sales@gochat247.com.

The enquiry saved in our database does not include your IP address or browser details. Our web server's records of the request do, as explained under Information our web server records.

Job applications

If you choose Careers on the contact page, a job application form appears. It collects your full name, email address, country, the role you are applying for and your CV (a PDF or Word .docx file of up to 5 MB). You can also give your phone number, a link to your LinkedIn profile and a cover note. Before you can send it, you must tick a box agreeing that GoChat247 may keep these details and send your CV to its Talent Acquisition team to assess your application.

We use this information to assess your application and to contact you about it. Your application, with your CV attached, is emailed to our Talent Acquisition team at tat@gochat247.com. Your details and cover note are also saved in our website database, together with the file name of your CV and the address of the page you applied from.

Your CV file itself is not saved in our website database or file storage. Our server checks the file's content to confirm it is a PDF or Word (.docx) file within the size limit, attaches it to the email and then discards it. While your upload is being processed, the file may be held briefly in temporary files on the server, which are removed when processing ends. If the email cannot be sent, we do not receive your CV, because the website keeps no copy.

The application form does not collect campaign tags or the address of a referring website.

We do not ask for sensitive information, such as details of your health, religion or political opinions. Please do not include it in your CV, your cover note or a message you send through the contact form.

The website assistant

The Ask us assistant answers questions about GoChat247. Its answers are written automatically by an AI language model, so they can sometimes be wrong or incomplete. For anything important, please contact our team through the contact form.

When you ask a question, your browser sends it to our server together with the recent messages in your conversation (your earlier questions and the assistant's replies), the page language and a random conversation ID created by your browser. You do not need to give your name or contact details to use the assistant.

To write the answer, our server sends your question and the recent conversation to SovereignEG, a company in the GoChat247 group that provides access to AI models. It does not send your IP address or the conversation ID. If the model returns an empty answer, our server sends the same request once more. After each answer, our server sends your question and the answer to SovereignEG again, to check automatically whether the assistant managed to answer. The result only adds to an anonymous daily count.

We do not store the text of your questions or the assistant's answers on our server, and we do not write them to our logs. We keep only anonymous daily totals: how many questions were asked, how many could not be answered or failed, and how many answers were rated helpful or not helpful. For each answer, our server's technical log records the random conversation ID, the time, the page language and technical details such as how long the answer took, but no text and no IP address.

SovereignEG, and any model provider it uses, receives the text of your questions and the recent conversation in order to answer. We have not yet confirmed whether they keep or log this text, or for how long.

If you rate an answer, the daily total changes and a short-lived abuse-prevention code is created, as explained under Protecting the website from abuse. Your rating is not stored with your question or with any details about you.

Please do not type personal or confidential information into the assistant. If you would like us to contact you, use the contact form instead.

Information our web server records

Like most websites, our web server keeps a record of every request it receives, including form submissions and assistant questions. Each record contains your IP address, the date and time, the web address requested (including any campaign tags in it), whether the request succeeded, the amount of data sent, the address of the page that led to the request and your browser's user agent, which usually shows your browser and operating system. The contents of forms and assistant questions are not included.

We use these records to run the website, to investigate problems and to protect it from misuse. They are deleted automatically after about 14 days.

When a request fails, our web server's error logs can also record your IP address, the web address requested and the address of the page that led to the request.

Our application also writes technical logs about events, such as an enquiry being received or a notification email being sent. These use internal reference numbers and do not contain your name, email address, message, CV or assistant text. In rare cases, if a technical fault occurs while an enquiry or job application is being saved, the error record may include the details you submitted, but not your CV.

The web server's error logs are deleted automatically after about 14 days. The application's technical logs are limited in size, and older entries are overwritten automatically as new ones are added; we have not set a fixed time period for them.

Protecting the website from abuse

To prevent spam and misuse, the website limits how often forms can be sent, questions asked and answers rated. The contact form and the job application form each accept up to 5 submissions from the same IP address every 10 minutes and up to 3 from the same email address every hour. The assistant accepts up to 30 questions from the same IP address every 10 minutes and up to 60 per conversation every hour, and the website accepts one rating per answer per day.

To apply these limits we use the IP address our server sees for each request, the email address you entered in a form and the assistant's conversation ID. We do not store them as they are. We store only a code made from them with a secret key, together with a counter. Because someone holding the key could check whether a known IP or email address matches a code, these codes are not fully anonymous.

Codes made from an IP address, an email address or a conversation ID expire 10 minutes to one hour after they are created. Codes that stop an answer being rated twice last 24 hours. Expired codes are deleted the next time the website checks a limit, and like other information in our database they can remain in a backup for up to 14 days.

The forms also contain a hidden field that people do not see. Automated programs often fill it in, and when that happens the website stores nothing and sends no email.

Cookies and browser storage

The website does not set any cookie when you visit it. It uses no analytics, advertising or social media cookies, and it loads no scripts, fonts, videos, maps or other content from other companies.

If you click the light or dark mode switch, your browser stores your choice in a cookie called theme, with the value light or dark. It lasts for one year, contains no identifier and is used only to show the website in the colours you chose. You can delete it at any time in your browser settings.

While the website assistant is available, the website stores an entry called gochat247.assistant in your browser's session storage for the tab, even if you never open the assistant. It holds a random conversation ID made by your browser. If you use the assistant, it also holds your questions, the answers, a reference number for each answer and your ratings, up to the last 40 messages. It is not a cookie. Nothing in it is sent to us until you ask a question (the recent conversation and the conversation ID) or rate an answer (that answer's reference number and your rating). It is normally deleted when you close the tab, and choosing Start a new conversation clears it and creates a new conversation ID.

Members of our staff who sign in to the website's admin area receive a secure sign-in cookie. It is used only for the admin area, is not sent with public pages and stops working when they sign out, after a period of inactivity or after a limited time.

Our website links to our LinkedIn and Facebook pages, to a Google Maps location for our Cairo office and to the websites of our group companies, goai247.com and sovereigneg.com. These are ordinary links: those websites receive information about you only if you click a link, and their own privacy policies then apply. When you follow a link, your browser may tell the other website that you came from gochat247.com.

Automated decisions

The website does not make decisions about you based solely on automated processing, including profiling, that have legal or similarly significant effects for you. The assistant's answers are written automatically, but it makes no decisions about you, and the automatic check after each answer only adds to an anonymous daily count. When you apply for a job, the website only checks automatically that your CV is a PDF or Word file within the size limit, and your application is then sent to our Talent Acquisition team.

Legal bases for using your information

Where the law requires us to have a legal basis for using your personal information, we rely on the following.

Contact form enquiries and job applications: your consent, which you give by ticking the consent box before sending the form. We record that you gave consent and when you sent the form.

Campaign tags and the referring website sent with an enquiry: our legitimate interest in understanding how people find us.

The website assistant: our legitimate interest in answering the questions that visitors choose to ask us, and in measuring how often the assistant cannot answer, so we can see how well it works.

Web server records, error logs, technical logs and abuse limits: our legitimate interest in running the website securely and protecting it from misuse.

Backups: our legitimate interest in being able to restore the website and its information after a fault.

The theme cookie: it is stored only when you click the light or dark mode switch, only to remember that choice, and it contains nothing that identifies you.

Where we rely on our legitimate interests, you can object, as explained under Your rights.

Who receives your information

Our teams: enquiries go to our sales team and job applications to our Talent Acquisition team. Website administrators with editing rights can also see enquiries and applications in the website's admin area. Staff with view-only access see only the number of enquiries, not their content.

Amazon Web Services (AWS) hosts our website server, database and backups in its Frankfurt, Germany region.

Resend delivers the website's notification emails to our teams, using Amazon's email service (Amazon SES) in its Ireland region. These emails contain the details of your enquiry or application, and your CV if you applied for a job.

Zoho hosts the mailboxes that receive email sent to our gochat247.com addresses, so it holds the notification emails and any email you send us directly.

SovereignEG receives the questions you ask the website assistant and the recent conversation, in order to generate answers, as described above. SovereignEG may pass these requests on to other model providers that it works with.

The website does not share your information with advertising or analytics companies.

Where your information is processed

Our website server, database and backups are in Frankfurt, Germany. Whatever country you use the website from, including Egypt, the information you send through it is sent to and stored on that server. Notification emails are sent through Amazon's email service in Ireland.

GoChat247 is headquartered in Cairo, Egypt, with a branch in Sharjah, UAE, so your information may be accessed from those countries. Resend, Zoho, SovereignEG and any model provider SovereignEG uses may also process your information in other countries. We have not yet confirmed where SovereignEG and its model providers process requests.

The European Commission has not decided that Egypt or the United Arab Emirates provide an adequate level of data protection. If you would like more information about these transfers, contact us at info@gochat247.com.

How long we keep your information

Enquiries and job applications: the website does not delete these automatically, and we have not yet set a fixed retention period for them. They stay in our website database until we delete them, and you can ask us to delete yours at any time. Copies of the notification emails, including any CV, stay in our company mailboxes until they are deleted.

Backups: we back up the website database and uploaded files every day and keep each backup for 14 days. Information deleted from the website can therefore remain in a backup for up to 14 days.

Web server records and error logs: about 14 days. Application technical logs: overwritten automatically as newer entries are added, with no fixed time period. Abuse-prevention codes: 10 minutes to one hour, or 24 hours for rating codes, plus up to 14 days in backups.

Website assistant: we keep no text of your conversation on our server, and the copy in your browser is normally deleted when you close the tab. The anonymous daily totals are kept without a time limit, because they contain no personal information. We have not yet confirmed how long SovereignEG or its model providers keep the text they receive.

Theme cookie: one year, unless you delete it sooner.

Your rights

Depending on the law that applies to you, you may have the right to ask whether we hold personal information about you and to get a copy of it, to have it corrected or completed, to have it deleted, to ask us to limit how we use it, to receive the information you gave us through a form in a commonly used, machine-readable format or have it sent to another organisation where technically possible, and to be told about a breach that affects your information. Where we rely on your consent, you can withdraw it at any time. This does not affect anything we did with your information before you withdrew it.

Your right to object: where we use your information on the basis of our legitimate interests, as listed under Legal bases for using your information, you can object at any time on grounds relating to your particular situation.

To use any of these rights, email info@gochat247.com and tell us what you would like us to do. It helps us find your information if you write from the email address you used in the form.

Because we do not keep the text of assistant conversations, we cannot give you a copy of a past conversation or delete one from our server. We have not yet confirmed whether SovereignEG keeps it. You can clear the copy in your browser by closing the tab or starting a new conversation.

You can also complain to a data protection authority. In the European Union, this can be the authority in the country where you live or work, or where you believe the problem happened. In Egypt, it is the Personal Data Protection Center.

How we protect your information

The website uses encrypted HTTPS connections, and our server refuses old, insecure encryption versions (TLS 1.0 and 1.1). Our pages instruct your browser to send form data and assistant questions only to gochat247.com, and our pages cannot be embedded in other websites.

Our database cannot be reached directly from the internet. Our server sends notification emails to Resend, and assistant questions to SovereignEG, over encrypted connections that check the other server's identity. We do not control how those emails are protected after Resend passes them on to our mailboxes.

In the website's admin area, only administrators with editing rights can see enquiries and applications. Administrator passwords must be at least 12 characters long and are stored only in a securely hashed form, and sign-in sessions end after a period of inactivity.

Uploaded CVs are checked by their content to confirm they are PDF or Word (.docx) files within the size limit before they are sent on. No website or email system can be guaranteed to be completely secure.

Children

Our website is aimed at businesses and job seekers. It is not designed for children and does not ask for your age. If you believe a child has sent us personal information through the website, please email info@gochat247.com and ask us to delete it.

Changes to this policy

We may update this policy when the website or the way we handle personal information changes. We will publish the updated version on this page and change the date below.

Last updated: 28 September 2026.