FAQs
Answers before you ask.
Straight answers about GoChat247, our services and GoAI247, how we run and secure your operation, and how an engagement starts.
About GoChat247
What is GoChat247?
GoChat247 is a digital BPO and HRO solutions provider founded in 2017 in Egypt, with 800+ employees serving global clients. We specialize in business process outsourcing and human resources outsourcing, and our AI division, GoAI247.com, offers generative AI services.
Where are your offices located?
We have three premises in Maadi, Cairo, Egypt, and a branch in Sharjah, UAE.
What languages do you support?
We provide native Arabic and English support through bilingual teams.
How can I apply for a job at GoChat247?
Choose Careers on the contact page to send your CV and the role you are applying for, or email them to our Talent Acquisition team at tat@gochat247.com.
Services & AI
What are your main services?
Our core services are BPO (call centers, customer support and sales) and HRO (recruitment, payroll and employee management). GoAI247.com adds generative AI solutions.
Do you offer AI solutions?
Yes. GoAI247.com is our AI division, providing generative AI services including data extraction, sentiment analysis, speech-to-text, OCR, content generation and custom AI development.
What is the difference between your BPO and AI services?
BPO is our core business: handling customer interactions and business processes. GoAI247.com is our separate AI division offering generative AI and automation solutions.
What industries do you serve?
We serve 12+ industries, including telecom, e-commerce, logistics, financial services, healthcare and technology.
Delivery & quality
Can you scale operations quickly?
Yes. With 850+ seats and flexible workforce management, we can scale up or down with demand.
How is quality managed?
A dedicated QA function aligned with COPC standards monitors transactions against evaluation scorecards, runs calibration sessions with operations and clients, applies root-cause analysis to close gaps, and feeds Voice of Customer analysis back into delivery. Benchmarks for CSAT, quality, compliance accuracy and FCR are defined per client and process.
How do you staff and schedule my program?
Our WFM function runs the full cycle: forecasting, capacity planning, scheduling and real-time intraday management, with AI-driven forecasting, multi-skilled agent pools and scenario planning for peak volumes. Typical spans of control are 1 team leader per 12–15 agents, 1 QA per 40–50 agents and 1 workforce planner per 80–100 agents.
What reporting will I receive?
A dedicated MIS function provides real-time dashboards plus intraday, daily, weekly and monthly reports, with agent, team and account-level scorecards, attendance, shrinkage and productivity tracking, and customizable client reporting integrated across ACD, CRM, WFM and QA systems.
Security
Is my data secure?
Yes. GoChat247 is ISO 27001 certified and GDPR compliant, with AES-256 encryption, enterprise firewalls and comprehensive security controls.
Pricing & getting started
What are your pricing models?
Flexible pricing, including per-seat, per-hour, per-transaction and customized models based on your needs.
How can I get started?
Contact us at info@gochat247.com or sales@gochat247.com for an initial consultation.