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What we do

Business Process Outsourcing

End-to-end ownership of repeatable business processes, including the people, workflow design and reporting needed to run them consistently.

Discuss this service
Your operation, connected

People. Process. Delivery.

  1. Customer support
  2. Back-office workflows
  3. Quality & reporting

A clear scope. Shared ways of working.

What this covers

  • Back-office and administrative processing
  • Order taking, processing and fulfillment support
  • Data entry, processing and document management
  • Process documentation and control points
  • Service reporting and governance

GoChat247 BPO

Front office and back office, managed as one operation.

GoChat247 designs, launches and runs customer-facing and administrative processes with clear governance, reporting and room to scale.

  • Contact centre operations

    • Setup, launch and ongoing management
    • Inbound and outbound operations
    • Arabic and English service, available 24/7

  • Sales and growth

    • Telesales and lead qualification
    • Order capture and fulfilment support
    • Collections and retention activity

  • Back-office services

    • Data entry and document processing
    • Administrative and case-management workflows
    • Order and transaction support

  • Flexible commercial models

    • Per-seat and per-hour models
    • Per-transaction pricing
    • Custom models aligned to scope and volume

  • Business value

    • Flexible capacity for demand changes
    • Predictable operating costs
    • Access to established people, process and technology

  • Engagement path

    • Needs assessment and solution design
    • Pilot where appropriate
    • Deployment, reporting and ongoing optimisation

Functions

The functions this operation runs and the languages it runs them in.

Functions

  • Customer supportFirst-line service for routine and escalated enquiries.
  • CollectionsStructured outbound contact on outstanding balances.
  • TelesalesOutbound selling against a defined campaign.
  • Technical supportTechnical support and troubleshooting.
  • Lead generationLead generation and qualification.

Languages

  • Arabic
  • English

Functions and languages are listed separately: availability of a given function in a given language is confirmed per engagement, not implied by this view.

Want to discuss how this would work for your operation?

Talk to our team