Contact us

About GoChat247

From customer operations to enterprise intelligence.

Our work starts with customer operations: the people, processes and technology behind a better service experience.

What brings it together

Human expertise.
Connected thinking.

People
Operations
Technology

One focus: a better service experience.

Who we are

GoChat247 brings together customer experience, business process outsourcing, contact center technology and workforce services. Our connected ecosystem adds specialist AI capabilities through GoAI247 and its SovereignEG venture.

What guides our work

Our mission

To provide innovative, scalable and cost-effective solutions that empower partners to achieve their business objectives while delivering exceptional customer experiences.

Our vision

To be the leading digital BPO partner in the Middle East and beyond, transforming customer experiences with cutting-edge technology and unparalleled service delivery.

Our story

Built from the operation up.

GoChat247 grew by learning the work at close range: the conversation, the process behind it, and the technology that makes both better.

  1. A focused beginning

    GoChat247 started in Cairo with three people and a six-square-metre workspace, focused on customer operations.

  2. A regional footprint

    The business expanded from Cairo into Sharjah, adding a UAE presence to support regional delivery.

  3. Operations connected to AI

    More than 800 people now connect BPO, HRO and customer experience with specialist enterprise AI through GoAI247.

Three Cairo premises and a Sharjah branch

Three premises in Maadi, Cairo, and one branch in Sharjah, UAE, with more than 850 seats across the operation.

Regional understanding, global service

Native Arabic and English teams support more than 20 global clients across 12+ industries, including telecom, e-commerce, finance, healthcare, education and real estate, and 1.5–2 million interactions each month.

How we work

Five values, visible in every interaction.

The principles behind how we deliver, partner and improve.

  • Customer-centric approach

    Every engagement starts with the customer outcome, with quality, CSAT and FCR benchmarks defined per client and process.

  • Innovation

    AI-powered tools and GoAI247 automation built into day-to-day operations, not bolted on.

  • Integrity

    Secure, compliant delivery: ISO 27001 certified, GDPR compliant and strict on data confidentiality.

  • Collaboration

    Calibration, reviews and planning run with your team, from monthly business reviews to quarterly strategy.

  • Continuous improvement

    Root-cause analysis, Voice of Customer insight and coaching feed back into every process.

Leadership

Experience across operations, growth, finance and technology.

The team responsible for the strategy, delivery and systems behind GoChat247.

  • Wael AbouelellaCo-Founder & Executive Chairman

    30 years across telecom and technology, from Siemens and Vodafone Egypt to Chief Commercial Officer at Etisalat Misr and CEO of Careem. Founded GoChat247 in 2017 and sets its strategic direction.

    Career history
    1. SovereignEG2026 – Present · Cairo
      • Founder
        Building sovereign AI access for Egypt.
    2. GoAI2472022 – Present
      • Founder
        Building enterprise AI that organizations own end to end.
    3. GoChat2472017 – Present · Cairo, Egypt
      • Founder
        The group's operations arm, supporting multiple brands across the region.
    4. Careem2018 – 2020 · Dubai, UAE
      • Chief Executive Officer
        Led a turnaround of the business.
    5. Etisalat Misr2008 – 2018 · Egypt
      • Chief Commercial Officer2015 – 2018
      • Chief Marketing Officer2012 – 2015
      • Director of Commercial Strategic Planning & Support2010 – 2012
      • Head of Commercial Strategic Planning & Support2009 – 2010
      • Senior Manager, Programme Management2008 – 2009
    6. Ooredoo Group2004 – 2007 · Kuwait
      • Director
    7. stc (Bravo)2005 – 2007 · Saudi Arabia
      • Director / CTO
    8. Vodafone Egypt2001 – 2004
      • Products & Content Services Manager
    9. Siemens1996 – 2001 · Munich, Germany
      • Information & Broadband Manager
  • Shaimaa AbdelazizCo-Founder & CEO

    More than 25 years across digital media and technology, from Rotana and MBC to Egyptlinx and Digital Vision ME. Has led GoChat247 as CEO since 2017, running operations, growth strategy and chatbot platform development.

    Career history
    1. SovereignEG2026 – Present · Cairo, Egypt
      • Co-Founder
    2. GoAI2472023 – Present · EMEA
      • Co-Founder
    3. GoChat2472017 – Present
      • Chief Executive Officer
    4. Digital Vision ME2014 – Present
      • Managing Director
    5. Egyptlinx2009 – 2013
      • Managing Director2013
      • Chief Commercial Officer2010 – 2013
      • General Manager2009 – 2010
    6. Middle East Broadcasting Center (MBC)2008 – 2009
      • Mobile Services Manager
    7. Rotana2005 – 2008
      • Director of Digital Archiving2008
      • Director of Content & Interactive Services2005 – 2008
    8. Datum International Data Systems2000 – 2005
      • Project Manager
  • Marwa MansourService Delivery Director

    15+ years in contact center services across Etisalat, Raya and Talabat, leading service delivery and the quality standards behind it.

  • Ahmed BekhietFinancial Director

    15+ years as a chartered accountant and tax expert across the telecom and BPO industries, safeguarding financial stability and growth.

  • Tamer TawfikTechnical Director

    20+ years in IT and information security, leading ERP and infrastructure projects and the technology behind every operation.

Our ecosystem

Operational expertise. Connected intelligence.

Start with the operational challenge. Explore specialist AI and infrastructure capabilities when your requirements call for them.

Explore

Want to discuss how this would work for your operation?

Talk to our team